Quote requests answered in four minutes.

Client

Harbor & Pine Freight

Services

Workflow audit, AI agents

Duration

5 weeks

time to first quote

−94%

In short

A freight brokerage buried in emailed quote requests. We built an intake agent that reads each request, prices the lane and drafts the reply for a broker to approve.

The problem

Every quote request arrived as a free-form email. Brokers retyped lanes, weights and dates into three systems before they could even price the load, and the first reply often took most of a working day.

What we built

An intake agent reads each request, extracts the shipment details, checks recent lane rates and drafts a quote. A broker approves or edits it in Slack with one click, and every quote is logged to the TMS automatically.

The result

The median time to first quote fell from 4 hours to 4 minutes. Brokers now spend their day negotiating and building relationships instead of re-keying emails.