All work
E-commerce
2026
Returns and refunds that process themselves.
Client
Juniper Home
Services
AI agents, Systems integration
Duration
4 weeks
of returns fully automated
82%
In short
A growing home-goods brand whose support team spent mornings approving returns. Now policy checks, labels and refunds run on their own, and only exceptions reach a person.
The problem
Returns were approved by hand. Each one meant reading the order history, checking the policy window, generating a label and triggering the refund, all across separate tools.
What we built
A returns agent that applies the policy, creates labels, issues refunds on delivery scan and writes a clear update to the customer. Anything unusual is routed to a human with the full context attached.
The result
82% of returns now complete without anyone touching them, and the support team has its mornings back for the conversations that actually need care.