Subscription changes without a single phone call.

Client

Petal Post

Services

AI agents, Ops retainer

Duration

3 weeks

more requests handled per agent

3×

In short

A flower subscription service whose customers called to pause, skip or change deliveries. An assistant now handles those changes in chat and keeps the delivery schedule in sync.

The problem

Customers phoned in to pause, skip or change deliveries. Peak weeks meant long hold times and missed changes, and each missed change became an unhappy delivery.

What we built

A chat assistant that understands subscription changes, confirms them in plain language and updates the delivery schedule and the billing system together, with a human handover for anything sensitive.

The result

Each support agent now handles three times as many requests, and the phone line is kept for the calls that deserve a real conversation.